
Dear Wonderbar,
“What a ripoff scheme you have going. I was shocked that I paid $40 for a sliver of soap. I have been using it everyday, and all I get is burning eyes. I would love to have my money back!” KW
Dear KW,
I am very sorry you are not satisfied with your purchase. You are welcome to return the product and we will give you a full refund. I do want to take this opportunity to clarify a few things. The Wonderbar is not a bar of soap and if thought of that way, the size would be very deceiving and disappointing. It is made of clay and algae and lasts at least six weeks. As an all-in-one product (cleanser, toner, exfoliate), it comes out to less than a dollar a day, which makes a lot of sense economically speaking. Most beauty regimens are much more costly, as you probably know. I am concerned that you are experiencing “burning” in your eyes. It should not be used in the shower. It should be applied before or after you shower in the morning and night, and left to permeate your skin for 3-5 minutes. Then you should rinse off and apply a plain moisturizer. If you lather too much and apply too close to your eyes, it might get into your eyes and sting. If you are using any other products in conjunction with the Wonderbar that have anti-aging properties such as retinol or aha’s, it could irritate your skin and sting. If you wouldn’t mind sharing with me how you have been using it, I would really appreciate it. It is very good for us to hear people’s experiences and we welcome it. The testimonials on the website are genuine. The overall acceptance of the product has been fantastic, but it has to be used correctly. Please let me know if you get a minute. We appreciate your business and would love to identify what exactly is causing the problem. Sincerely, Wonderbar
no response……..flash-forward several weeks:
Dear Wonderbar,
I really love the wonderbar now! I guess I didn’t give it a chance before writing to you. You are so right about the benefits using the wonderbar. (correctly, not using in shower) I now see how it is not soap, but as a skin treatment! I have really changed my mind about how great this clay treatment really is! My skin is really looking great! People keep complementing me about how fresh my face looks. After wearing my makeup for more than 5 or 6 hours, people have asked me if I just put on makeup, which I have not! Love , love the Wonderbar..Thanks so much for following up with me, and making sure I was satisfied with my purchase. God Bless You!! KW










